Authentics CTU 2024 | CHCTUAU-24xx

Link to Outform

If you encounter an issue with a JBL Authentics display, please contact Outform and provide the information below. 

The more detail you can share, the faster the issue can be diagnosed and resolved. 

Display Information 

  • SAP Code 

  • Display Type 

  • Retailer 

  • Country 

  • Authentics product(s) installed on the display 

Issue Details 

  • Clear description of the issue 

  • How the issue behaves 

  • When the issue was first noticed 

  • Whether the issue is permanent or intermittent 

  • Whether the display was previously working correctly 

  • Whether anyone has already attempted to fix the issue and what actions were taken 

Photos & Videos 

  • Picture or video of the complete display 

  • Close-up picture or video of the affected area 

  • Picture or video showing cabling and connections 

  • Picture or video of any error message (if applicable) 

The more detailed the description and supporting photos/videos, the faster Outform will be able to identify the root cause and propose a solution. 

External web link - https://harman.programanage.com/