If you encounter an issue with this display, please contact your Local Designated Tech Specialist and provide the information below. The more detail you can share, the faster the issue can be diagnosed and resolved.
Date of issue & Location
- Date: xx/xx/20xx
- Location: Country + City + Store
Display Information
A landscape picture of the Control Menu with the UUID + Software version + SAP code on it
- You can enter the control menu by tapping the JBL-Logo in the bottom left corner 8 times and type in the code 8494.
Issue Details
- Clear description of the issue
- How the issue behaves
- When the issue was first noticed
- Whether the issue is permanent or intermittent
- Whether the display was previously working correctly
- Whether anyone has already attempted to fix the issue and what actions were taken
Photos & Videos
- Picture or video of the complete display (frontview in landscape)
- Close-up picture or video of the affected area
- Picture or video showing player, cabling and connections
- Picture or video of any error message (if applicable)
The more detailed the description and supporting photos/videos, the faster TCHAI will be able to identify the root cause and propose a solution.
The Local Designated Tech Specialist can send this information to the following email address to register the ticket: jblsupport@tchai.nl
